Position: Customer Service / Call Centre

About Me

Dear Hiring Manager, I am writing to apply for a suitable position within your organization. I am a Bachelor of Computer Applications (BCA) graduate with hands-on experience in customer service, operations support, process coordination, and system-based work, gained through reputed organizations including DNATA Pvt Ltd and Allianz Services. Currently, I am working as a Senior Associate – Motor Insurance, where my responsibilities include end-to-end policy servicing, data management, customer handling, interdepartmental coordination, compliance adherence, documentation, and process improvement. I work closely with underwriting, claims, and operations teams to ensure accuracy, turnaround time, and service quality, while maintaining data privacy and regulatory compliance. Previously at DNATA, I handled customer queries, bookings, service requests, issue resolution, CRM systems, and operational workflows in a high-volume environment, ensuring customer satisfaction, SLA compliance, and operational efficiency. From a technical perspective, I have foundational knowledge in Java, Python, HTML, and web-based applications, along with academic project experience in software development, database-driven systems, and responsive web applications. I am comfortable working with computer applications, internal systems, documentation tools, and digital platforms, and I am a quick learner with strong problem-solving and analytical skills. I am actively seeking opportunities in the UAE and am open to IT support, junior developer, system support, operations executive, administrative, customer service, or corporate support roles, where I can contribute effectively and grow within the organization. Please find my resume attached for your review. I would welcome the opportunity to further discuss how my technical knowledge, operational experience, and customer-focused approach can add value to your team. Thank you for your time and consideration. Kind regards, Evangelin Lenin BCA Graduate Customer Service | Operations | IT Support 📧 evangelin05102001@gmail.com 📞 +91-9353729324 Ready to Relocate Immediately

Historical Experience

Languages

English