Position: Customer Service / Call Centre

CURRICULUM VITAE

Siddharth Lall

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Professional Summary
Dynamic Senior Project Manager with 20 years of diverse experience spanning project management, facility operations, customer relations, and sales across industries such as aviation, hospitality, health clubs, and technology. Proven track record in driving operational excellence, managing stakeholders, and leading cross-functional teams to achieve strategic goals. Adept at building professional networks, ensuring compliance, and optimizing workflows for efficiency and revenue growth.
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Professional Experience
Senior Project Manager
Total Solutions Group | Sep 2023 – Present
• Successfully managed multiple project modules for Bangalore International Airport Ltd. (BIAL), ensuring seamless execution and delivery.
• Scheduled and coordinated meetings with internal and external stakeholders, enhancing communication and operational efficiency.
• Managed the MD’s calendar, optimizing time management and prioritizing critical tasks.
• Handled travel arrangements, meeting materials, and confidential information with the highest level of professionalism.
• Conducted comprehensive audits and trained auditors to maintain compliance and quality standards.
• Built and sustained professional networks, streamlining communication and operational workflows.
Facility Manager
Cult – Jogo Technologies Pvt. Ltd. (FITSO in collaboration with Cult) | Feb 2021 – Sep 2023
• Delivered exceptional visitor experiences while providing detailed service information to customers.
• Led membership sales initiatives, consistently driving revenue growth.
• Ensured operational excellence through meticulous planning and execution of daily activities.
Operations Manager
Elemention Health Club, New Delhi | Aug 2017 – Nov 2019
• Led membership sales and trained front-office teams to enhance customer interactions.
• Managed maintenance schedules, ensuring high operational standards.
• Supported trainers in converting leads into personal training clients, boosting service revenues.
Executive, Customer Relations (Patient Services)
Indraprastha Apollo Hospital, New Delhi | 2 Years
• Delivered outstanding patient services, earning recognition for superior customer care.
Housekeeping Executive
Hotel Oberoi, New Delhi | 2 Years
• Ensured top-quality hospitality services and smooth housekeeping operations.
Senior Sales Executive
Aithent | July 2012 – Aug 2013
• Developed and executed sales strategies to achieve revenue targets.
Campaign Management Specialist
Arvato Bertelsmann Marketing Services Pvt. Ltd. (Microsoft) | Aug 2010 – Jul 2012
• Executed promotional activities for Microsoft products, driving brand visibility.
Customer Care Officer
Convergys, Gurgaon (Citibank Sunshine) | Mar 2005 – Aug 2010
• Resolved client queries and managed credit card sales, enhancing customer satisfaction.
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Education
• MBA (Marketing) | Singhania University, Rajasthan | Jul 2013
• Bachelor’s in Hotel Management & Catering Technology | Regency College, Osmania University, Hyderabad | Aug 2003
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Training
Industrial Training
ITC Hotel Kakatiya Sheraton & Towers, Hyderabad | Jul 2002 – Oct 2002
• Gained hands-on experience across all operational departments.
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Key Strengths
✔ Strategic Leadership – Ability to lead cross-functional teams and drive business goals.
✔ Stakeholder Management – Strong interpersonal skills for managing clients and teams.
✔ Process Optimization – Ensuring compliance, operational excellence, and efficiency.
✔ Revenue Growth – Proven ability to drive sales and enhance customer engagement.
✔ Adaptability & Problem-Solving – Thrive in dynamic environments and fast-paced industries.
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Personal Details
• Date of Birth: 4th March 1983
• Marital Status: Single
• Nationality: Indian
• Languages: English, Hindi